Travel insurance, booking insurance and excess reduction
CLICK HERE TO
GET AN INSURANCE QUOTE
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*See note on the leftInsurance!
Nobody likes to think of things going wrong when arranging a motorbike rental or motorcycle tour in Australia so it's something that often gets forgotten; but it's very important especially in the event of a cancellation, injury or sickness when the resultant costs can be quite high.
To help with this we've arranged a 10% discount with Aussie Travel Cover who offer insurance to visitors from overseas and Australian nationals alike. We're not insurance experts so be sure to read the product disclosure statement (PDS) before asking them questions to make sure the cover is suitable for your trip.
*Note: When requesting a quote using the link to the right you'll need to enter an Australian address to complete the quote. If you don't have one simply enter our depot address as seen on the right::
ADDRESS FOR QUOTES:
2/21 Glenville Drive
- price of insurance is 10% of the total rental price (minimum of AU$ 20.00).
- insurance is due in advance when the booking is made and deposit paid.
- insurance can only be used once.
If you'd like to reduce the insurance excess (deductible) then AU$ 18.00 per day reduces it to 50% of the standard excess amount. This is not available for rentals of fewer than 7 days, nor for riders currently on their learners or provisional permits. For longer term rides the excess reduction policy is capped at a maximum of AU$ 690 per trip.
The excess reduction option is available for rides taking place on both sealed and unsealed public roads, however the full standard excess will apply in the event of any single vehicle accidents on unsealed roads.
Please contact us if you have any questions about anything regarding insurance options for your visit to Australia or motorcycle touring around Australia in general.
It’s always disappointing to have to cancel or curtail your trip, especially if it’s a major part of a holiday that you’ve looked forward to for some time. Life can change quickly should you or a loved one sustain an injury or fall ill and with today’s fast moving work environment an unexpected redundancy or busy time at work can derail your well laid plans. We understand! These things can happen to us too!
This means that should you need to cancel your bike trip we want to be as helpful as possible and apply a policy that is as low impact as it can be for you, whilst covering at least some of the expenses and losses that we incur as a result. We don’t aim to make money out of cancellations and so it’s a case of applying a system that is as fair as possible to everyone involved.
When you book we make a commitment to you to reserve the bike you’ve requested and not offer it to others even if their booking is financially more beneficial to us. We take that commitment very seriously and you’d understandably be very upset if we offered the bike to a different client just because it suited us better. Similarly when you make a booking you also make a commitment to us. A cancellation effectively means that this commitment has been broken. We know it is probably unintentional but we will have had to refuse other booking requests for the bike you requested and will have arranged other bookings around yours.
In general our clients book rentals and tours some months in advance and this means that if a cancellation is made a couple of months from the start date, experience shows that there is a reasonable chance of the bike being booked again. For this reason we charge just 20% of the rental as a cancellation fee (the booking deposit). If a cancellation is between a week and a month (7-30 days) before the start date there is a much lower chance of us being able to re-book the bike so we charge 50% of the rental cost. With only a week to go there is practically no chance of re-booking the bike so the cancellation fee increases to 80%. With 48 hours or less notice it is effectively impossible to re-book the bike so the cancellation fee is 100% of the total.
We average things out annually and apply this policy universally so it’s not worked out on a specific bike booking at a specific time. It means that we are being as fair to everyone as possible.
We hope you understand our reasoning and can see that this arrangement is the fairest arrangement for all involved. Despite this we realise that receiving a bill for your cancellation costs isn't going to make us popular so there are two things we’ve arranged to help you minimize the potential costs:
1) The information above includes details on a discounted travel insurance offer we’ve arranged with Aussie Travel Cover that will protect you from cancellation. It’s a low cost way of protecting yourself from unforeseen circumstances and means that you won’t have to pay the majority of any cancellation fees. If you decide not to buy travel insurance then you’ve chosen to accept the costs in the event of a cancellation even in the event of very sad situations such as the loss of a family member.
2) For a shorter duration rental we offer booking insurance which allows you to change your dates for any reason, to another set of dates not more than 30 days from the original.
Both of these options are shown in the terms and conditions page as well as here. This page explains things in simple English and not only is this link alongside every bike on the web site but we send this to everyone that enquires via e-mail so that they have the chance to choose insurance cover if they wish.
Please forgive our rather lengthy explanation but I hope this shows the care and thought that we have put into these situations. We genuinely want to ensure that a cancellation is as pain free as possible for you and that there is no misunderstanding should the unfortunate occur.